18 Heaton Street
RD1, Rotherham, 7379, New Zealand
Phone +64 3 315 6053 +64 3 366 6099
Email support@nzservers.com
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Category: Email
Topic(s): Email Settings, SMTP Settings

Brief Excert:

If you are using NZServers for sending out emails you must have SMTP authentication setup correctly, otherwise you will not be able to send emails through NZServers mail server.

SMTP Authentication

If you are using NZServers for sending out emails you must have SMTP authentication setup correctly, otherwise you will not be able to send emails through NZServers mail server.
Depending on the email client you use and the version the SMTP settings will be different for each application.

We have setup a guide on how to set the SMTP Authentication settings correctly by clicking on the link below:-

SMTP Authentication Guide

If for some reason the sending fails please check your password and try one more time.

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Don’t keep trying to send emails if you get an error message as you may get locked out of the server

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If you keep trying and receive errors you will more than likely be blocked by our server firewall

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Email Problems

Tracking email problems can be time consuming. If you think you are having problems we suggest you take the following steps. Establish that your site can be seen by our server by simply typing your website name into a browser. If you can not see your site, then the chances are you have been blocked by our firewall. First establish that it is not your ISP (Internet Service Provider) - people you connect to the web with.

Step One

Please click on the following link to check the status of your connection [su_list icon="icon: hand-o-right" icon_color="#00B8E5"]

You will see an IP number please send an email to nz50mw@gmail.com with the details of your ISP's email address.
We suggest you use an alternate email address to send the email.
You can Skype us on nz50mw and leave a message or send a text to 027 4437083 with the IP number and your domain name.
Note:- The Gmail address is used as your IP which you send from may be blocked by our server. (note if this happens on a regular basis we may decide to make a charge for this)

Step Two

Make sure that your IP in not on the following Real Time Blocking Lists (RBL) [su_list icon="icon: hand-o-right" icon_color="#00B8E5"]

Our Server makes checks on these four RBL lists

bl.spamcop.net
zen.spamhaus.org
abuseat
Barracuda

Use http://whatismyipaddress.com/blacklist-check to see if your IP is on a blacklist

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 May 16th, 2015