What defines any business is how they handle support issues
For myself I shop on line being in a rural area as it’s so much easier to shop this way, or so I thought.
[su_spoiler title=”Read the full story of my experience here” style=”fancy” open=”no”]
Why was it so hard to sort out a simple problem and what ever happened to customer support?
Wow! ..what an ordeal to go through – you may have had some similar experiences.
That was my experience
[/su_spoiler] Often I act on behalf of clients on support issues with other businesses.
I do this because I have the skills to speak the language and convey what the client wants to resolve.
I have found this disturbing trend that the larger the company the harder it is to deal with.
With all the cost cutting something has to fall off and sadly one of these areas looks like support.
The reality is it takes time and skill to deal with a client when an issue happens.
February 1st, 2015