Support Guide

Guide to Support

The Support is divided into the main Categories. This allows you to choose a category if you know where to look which will automatically narrow down the search and refresh the screen
If you are not sure, choose the drop-down option which will help you narrow down your search.
You can click the Reset button to start over.

   

WordPress and Recaptcha V3 Issues

Category: Helpful Information, WordPress
Topics: Plugins

If you are using any form plugin which uses Google ReCatcha Vs 3 no longer uses the usual challenge option. Googles recaptcha V3 no longer […]

More Information



Dynamic IP address got you down?

Category: Helpful Information
Topics: Blocked IP, IP

Stop your IP being blocked by our server by using a Dynamic Host in conjunction with our server settings.

More Information



Optomise Website

Category: Cpanel
Topics: speed

Speed up your website using CPANEL Optomisation setting CPANEL Option CPANEL has a unique feature called ‘Optimise Website’ This sends your website in a compressed mode […]

More Information



WordPress IQ Block Country

Category: WordPress
Topics: Plugins

Attackers/Hackers know when a WordPress site becomes live. The majority of attacks come from the Northern Hemisphere. If you can protect your admin side of […]

More Information



CPANEL Auto SSL Certificates

Category: Cpanel
Topics: SSL Support

CPANEL now includes auto SSL certificates for Mail and CPANEL access. The certificates are automatically renewed after 90 days. Well…that’s the concept and in an […]

More Information



Changing PHP Versions

Category: Cpanel, Helpful Information
Topics: PHP

You change PHP versions by using your CPANEL or Control Panel Accessing CPANEL You can use https://sv5.nzhost.net.nz:2083/ or http://yourdomain.xxx/cpanel Under the software section find this icon […]

More Information



New Server

Category: server
Topics: New Server

16/01/2017 All domains with a valid DNS record have now been shifted to the new server. As from the 27th of January 2017 the old […]

More Information



SSL secure.nzservers.com

Category: Cpanel, ssl
Topics: Support

*** NOW RESOLVED ** The SSL certificate known as secure.nzservers.com has been allocated by CPANEL for the logins. Until this issue is resolved please use […]

More Information



Filtering Email Attachments

Category: Cpanel, Email
Topics: Support

A lot of emails received today contain affected zip files The server scans attachments but only up to a certain size, otherwise the server will slow […]

More Information