Support

Problems are annoying when they happen.
We do have a support form you can use.
If you ask for support which could have been resolved by yourself by using CPANEL then a min fee of 30 mins may be charged.
If by arrangement we access your computer directly a min fee applies, so please think before you contact us.

Mike Wilkinson

Cellphone +64 274437083
WHATSAPP Using the phone number above
Email support@nzservers.com

In the unlikely event the server is down, please use nz50mw@gmail.com as my server email will not work.

Oliver Wilkinson

Phone +64 276656751
Email oliver@auroraarcade.co.nz 

Cellphone +64 27 4437083
WHATSAPP Using the phone number above
Email support@nzservers.com

In the unlikely event the server is down please use nz50mw@gmail.com as my server email will not work.

Ted Lim – Minet Digital for all AUS Domain enquiries Phone AUS 0405 666 506

All Support Topics by Category

Charges

Created: November 11, 2025
Modified: February 25, 2026

June 2011 – The minimum charge is 30 mins of $55.00 per 30 mins excl of GST. We have held

CloudLinux 7 to CloudLinux 9 Update

Created: April 28, 2024
Modified: November 25, 2024
The server has been upgraded to CLoudlinux V9

CPANEL 2FA Two Factor Authentication

Created: June 12, 2021
Modified: November 23, 2024

2FA has been around for a while and now available for access to CPANEL You may have seen this with

WordPress 2FA

Created: June 12, 2021
Modified: November 23, 2024

It is your responsibility to set up 2FA for WordPress as the authentication techniques often rely on using an app