Email Problems
Tracking email problems can be time consuming. If you think you are having problems we suggest you take the following steps. Establish that your site can be seen by our server by simply typing your website name into a browser. If you can not see your site, then the chances are you have been blocked by our firewall. First establish that it is not your ISP (Internet Service Provider) - people you connect to the web with.
Step One
Please click on the following link to check the status of your connection [su_list icon="icon: hand-o-right" icon_color="#00B8E5"]
- http://www.downforeveryoneorjustme.com/
If you can be seen by everyone but you can't see you own web site then please run this check - http://whatismyip.org/
You will see an IP number please send an email to nz50mw@gmail.com with the details of your ISP's email address.
We suggest you use an alternate email address to send the email.
You can Skype us on nz50mw and leave a message or send a text to 027 4437083 with the IP number and your domain name.
Note:- The Gmail address is used as your IP which you send from may be blocked by our server. (note if this happens on a regular basis we may decide to make a charge for this)
Step Two
Make sure that your IP in not on the following Real Time Blocking Lists (RBL) [su_list icon="icon: hand-o-right" icon_color="#00B8E5"]
- http://www.spamcop.net/bl.shtml
- http://www.spamhaus.org/lookup/
- http://whatismyipaddress.com/blacklist-check
- http://www.abuseat.org/
- http://barracudacentral.org/rbl
Our Server makes checks on these four RBL lists
bl.spamcop.net
zen.spamhaus.org
abuseat
Barracuda
Use http://whatismyipaddress.com/blacklist-check to see if your IP is on a blacklist